For Fix Eero Wi-Fi Router Not Working Click on Link:

https://eero.com/fix-not-working

 

Eero Wi-Fi routers are designed to offer reliable and seamless internet coverage throughout your home, but like any technology, they may occasionally experience issues. If your Eero Wi-Fi router stops working or isn’t functioning properly, there are several potential causes ranging from minor software glitches to hardware problems. Fortunately, many of these issues can be quickly addressed with some basic troubleshooting steps.

In this guide, we will walk you through common reasons why your Eero Wi-Fi router might not be working and provide detailed steps to fix them.

1. Check Your Internet Connection

If your Eero router isn’t working, the issue could be related to your internet connection rather than the router itself. Before diving into more complex troubleshooting, it's essential to ensure your internet service is up and running.

Fixes:

  • Check with Your ISP: Sometimes, internet outages occur on your Internet Service Provider's (ISP) end. You can check the status of your internet service by:

    • Calling your ISP or visiting their service status page (if available).
    • Using another device that is connected to your ISP's network (e.g., a smartphone using cellular data) to check if the outage is localized to your home.

  • Test the Modem: If your internet is down, make sure the issue isn’t with your modem (if you're using one). Try restarting your modem by:

    • Unplugging it for about 30 seconds and then plugging it back in.
    • Waiting for the lights to stabilize. Typically, the modem will show a solid "Internet" or "Online" indicator once it’s reconnected.

  • Verify the Cable Connections: Ensure the Ethernet cable from your modem is securely connected to the Eero router. A loose connection may be preventing the router from establishing a proper internet connection.

2. Restart Your Eero Router

One of the simplest and most effective troubleshooting steps is to restart your Eero router. This can help resolve temporary issues, such as software bugs or glitches, that could be affecting your Wi-Fi network.

Fixes:

  • Restart the Eero Router via the Eero App: Open the Eero app on your smartphone and follow these steps:

    1. Tap on your Eero router in the app.
    2. Select "Restart" from the menu.
    3. Wait for the router to reboot. It may take a few minutes for it to reconnect to the internet.

  • Manual Restart: If the app doesn’t work or you prefer a manual restart:

    1. Unplug the Eero router from the power outlet.
    2. Wait for 30 seconds to a minute.
    3. Plug the router back in and wait for the router's LED lights to stabilize. The router should come back online after a few minutes.

3. Check the Eero Router’s LED Indicator Lights

Eero routers are equipped with LED lights that indicate their status. These lights can help you understand whether the issue is with your router, connection, or something else.

LED Light Codes:

  • Solid White: The router is powered on and working normally.
  • Blinking White: The router is restarting or updating its firmware.
  • Solid Red: The router is having trouble connecting to the internet.
  • Blinking Red: There is a serious issue with the router, such as a connection failure or software error.

Fixes:

  • Solid Red Light: This usually indicates that the router cannot connect to the internet. Try restarting the router (as mentioned in Step 2). If the problem persists, check your internet connection as outlined in Step 1.

  • Blinking Red Light: This often indicates a more severe problem. If this happens, try the following:

    1. Reboot the router.
    2. Check your internet connection (modem, ISP).
    3. If the issue continues, consider resetting the router to factory settings (see Step 5).

4. Verify the Eero Router’s Software (Firmware) is Up to Date

Outdated software can cause network problems. Eero frequently releases firmware updates that improve performance, fix bugs, and enhance security. Make sure your router’s firmware is up to date.

Fixes:

  • Check for Firmware Updates:

    1. Open the Eero app on your smartphone.
    2. Go to the settings or network tab.
    3. Look for a notification indicating an update is available. If so, follow the prompts to update the firmware.

  • Automatic Updates: Eero devices typically update automatically when connected to the internet. However, if the router has been offline for some time or the update process was interrupted, a manual update may be required.

5. Factory Reset the Eero Router

If all else fails and your Eero Wi-Fi router still isn’t working, performing a factory reset might be necessary. A factory reset will return the router to its original default settings, erasing any custom configurations you’ve made (including Wi-Fi network name, password, etc.). This is a drastic step, so use it only if other methods haven’t resolved the issue.

Fixes:

To reset your Eero router:

  • Using the Eero App: You can initiate a factory reset through the Eero app.

    1. Open the Eero app.
    2. Go to the network settings or device settings.
    3. Find the Factory Reset option and follow the instructions.

  • Manual Reset via Reset Button:

    1. Locate the small reset button on the back or bottom of your Eero router.
    2. Using a paperclip or similar tool, press and hold the reset button for about 15 seconds until the LED starts blinking red.
    3. Release the button and wait for the router to reset. The router will reboot, and the LED should start blinking white, indicating the device is ready for reconfiguration.

After resetting your Eero router, you will need to set up your Wi-Fi network again using the Eero app.

6. Ensure Proper Placement of Your Eero Router and Extenders

Wi-Fi performance issues may not always be related to the router itself. Poor placement of the router or extenders can result in weak signals, dropped connections, or slow speeds. Ensure your router is placed in an optimal location for maximum coverage.

Fixes:

  • Central Location: Place the router in a central location in your home to ensure the best coverage. Avoid placing it in corners, behind thick walls, or near metal objects (like refrigerators or microwaves).

  • Elevated Placement: Try placing the router on a higher surface, such as a shelf or table, instead of on the floor. This can help improve signal distribution.

  • Avoid Obstructions: Make sure there are as few obstructions as possible between your router and devices. Thick walls, especially those made of concrete or brick, can significantly degrade the Wi-Fi signal.

  • Eero Extender Placement: If you are using Eero extenders (beacons), ensure they are placed within the effective range of the main router. If you see a red or orange light on the extenders, they may be too far from the main router and need to be repositioned.

7. Check for Interference from Other Devices

Sometimes, other electronic devices in your home can cause interference with your Wi-Fi signal. Devices such as microwaves, baby monitors, cordless phones, or Bluetooth devices can operate on similar frequencies and affect your router’s performance.

Fixes:

  • Move Interfering Devices: Try moving devices that may be causing interference away from the Eero router.

  • Change Wi-Fi Channel: If your router is on a congested Wi-Fi channel, you can change it through the Eero app. The app usually chooses the best channel automatically, but in rare cases, manual adjustment may help.

8. Check for Hardware Issues with the Eero Router

If none of the troubleshooting steps above resolve the issue, the problem could be related to faulty hardware. This is rare but can happen.

Fixes:

  • Check Power Supply: Ensure that the router is plugged into a functioning power outlet. Try using a different power outlet or power adapter to rule out a power supply issue.

  • Replace the Router: If the router continues to malfunction despite troubleshooting, it may be defective. Eero offers a warranty on their devices, so if your router is under warranty, contact Eero customer support for assistance or to request a replacement.

Conclusion

If your Eero Wi-Fi router isn’t working, don’t panic. Most issues can be resolved with simple troubleshooting steps. Start by checking your internet connection, restarting your router, and verifying that the software is up to date. If necessary, you can perform a factory reset to restore the router to its default settings. Ensure proper placement of your Eero device and check for interference from other electronics in your home. If all else fails, consider reaching out to Eero customer support for additional assistance.